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Re: Re: JVC service or questions

Stacy Sample Posted Feb 19, 2004, in response to:george

You can contact our customer relations dept at (800) 252-5722. I know of no TV defect issues on any one model in my time here in Houston Service. Although it may seem to be a problem on line...you need to understand that millions of TV's are sold and 10 people writing with a similar problem may seem like alot but really is not in the complete scheme of things. You are speaking of a power problem. That can come from several sources and it would be impossible to say for sure what caused it or where it is occuring within the unit without checking it out first. We cannot diagnose over the phone. If the TV was part of a defect issue I doubt it would have lasted 4-5 years considering the power the TV stores even when not on or being used. Something as small as a capacitor can be the problem or as much as the power supply..not to mention anything in between. You did not say where you were but if you were in Houston we would charge an eval fee of $50/tax to look at it. Most TV repairs run approx $85-$120 average...only more on rare occasions. I am sorry if you are looking for details on what is wrong, but I doubt any service center for any company could give that info to you over the phone without looking at it. It would be like a doctor diagnosing over the phone if you have a rash. Where are you located?

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17 comments, pages:   1 2 »

    Another C926 replacement success!!

    Comment 1, Last comment by bdahl385 Sep 03, 2012

    Hi, my Jvc 32in television does not have a manuel. My screen has a picture, but over the picture ia a black screen over it. What is all that about? I cannot figure out what is wrong with it and I,m sorry I do not know the model number. I know its a (D) series model and I think the year is 2000. Thankyou, Stephanie

    Comments 12, Last comment by helen Feb 08, 2010

    Stacey, My comments came from the fact problems found on this series of TV all had the exact same symptom. If you do a google search on AV 28 - 36 inch 980 series everything points to no power. I only saw 10 postings on line. That certainly does not point to the hundreds of TV's repaired off line. I am in San Diego

    Comments 19, Last comment by Frank Perez Aug 11, 2008

    I also had the same issue of no power with my JVC AV-36980 (1998 model). Thanks to these messages I was able to fix my TV. Saved me a lot of headaches and money in trying to move the set as well as repair $. To reiterate a previous email "MAKE SURE TO BUY THE CAPACITOR WITH THE TWO WIRES COMING OUT OF THE SAME END OF THE CYLINDER... I.E. CAPACITOR WITH RADIAL CONNECTION)". I initially bought the axial version but adjusting the wire didn't help. I went back and got the radial version and that worked like a charm. Also, I had never soldered before but had the job done in 15 minutes. So it's not a tough task to take on. Thanks everyone.

    Comment 1, Last comment by Steve S May 21, 2007

    Re[3]: JVC service or questions

     mike Posted Jul 08, 2006

    God Bless you guys My neighbor was throwing away a JVC AV-36980, and being a packrat i took it from him NO CHARGE. Needless to say my wife was miffed with me brining home more "junk". Anyway i removed the back and started testing things to no avail. went on line, found you,ran my finger on top of C926, felt slight bulge, went to radio shack and replace the capacitor, plug it in and presto Now my Wife has a brand new 36" working t.v. Again after reading all the posts i can't believe that thesae tvs last only 3-5 years i thought jvc was a top of the line brand, but now i feel different and won't buy anything from them. OK enough babble THANX AGAIN FOR SAVING THE GENERAL PUBLIC $100 - $200

    Comment 1, Last comment by Joe D Mar 24, 2007

    Re[3]: JVC service or questions

     Jeff Posted Mar 15, 2007

    ADD ME TO THE LIST!! God I love the internet! My AV32980 quit working just like all the others on this forum. Working fine, then all of the sudden, boom, won't turn on. I was literally looking through the yellow pages to decide which repair shop to take it to, when I decided to just check the internet for any tips on repairing a JVC TV. Found this forum, read the other problem descriptions just like mine, figured that had to be it. In 45 minutes I went to Radio Shack, bought the 1000uf capacitor, got into the TV chassis, found the cap, de-soldered it, soldered in the new one, and walla! Working fine now. Forums like this are just an incredible resource for the folks. Obviously I would NEVER have even begun to know where to look for the problem without this help. Here's a little more info for those who follow: The capacitor you will find at Radio Shack is an AXIAL LEAD type, meeaning it has a wire lead coming out of each end of the device. The capacitor you will take out of the TV is a RADIAL LEAD type, meaning it has both leads coming out of one end. Don;t let this difference bother you. Just bend the leads so they will fit into the hole spacing on the PCB and position the new cap. nice and snug down. The capacitor is marked with which lead is negative. The board is marked with which hole is positive. As long as you get the polarity right the new style will work fine. Also, as suggested in this forum I went ahead and bought the 50 volt capacitor, hoping it will last longer. Seems to work fine so I would suggest that for others. It cost $2.59 instead of $1.69 for the 35v.

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    Re[3]: JVC service or questions

     Joe4 Posted May 30, 2005

    ADD ANOTHER ONE TO THE LIST! I have the same JVC TV I purchased at Circuit City in Massachusetts about 6 years ago. I came home from a week long Vacation and the blasted thing would not power up. I unplugged the TV, let it sit for a while, plugged it back in, and I noticed that it emitted several high frequency sounds, like it was re-attempting to be charged up. I called several TV repair shops in my area, which quoted me prices between $25 to $50 to look at it. With a little bit of internet searching, I came across this thread. I followed the same steps as mentioned in the previous postings, and VOILA ! Issue resolved. I would warn others that decide to attempt this to BE VERY CAUTIOUS, however. I'm not sure of the specifics of these particular series of TV sets, but in general, there are large main filter capacitors in sets that can store large voltage charges for several days.

    Comments 3, Last comment by Jeff Mar 13, 2007

    My JVC AV-36980 is only 5/6 years old with the same power-on problem. I just fixed it by replacing the C926 capacitor too. But I couldn't get the 1000uF 35V capacitor. Instead I used the 1000uF one with 50V. Seems to be OK so far.

    Comments 2, Last comment by DAN Jan 19, 2007

    Re[3]: JVC service or questions

     RAY Posted Nov 26, 2006

    T DOES WORK!!!WENT TO RADIO SHACK ,SPENT 10.2 ON THE CAPACITOR .IT WAS EASY,EVEN I DID IT!!! THANKS

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    Yep, my son and I installed the capacitor yesterday. After a second or two the TV turned on. We are back in business!! Thanks for the information everyone. You saved us a ton of hassle and $$.

    Comments 4, Last comment by Number Cruncher Oct 29, 2006
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