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JVC GR - DVL300
Paul - 14th Dec 2003 0:02
E04 Unit in safeguard mode : Remove and Reattach Battery
I have had this same problem since my warranty ran out on my JVC DV camcorder. When I turn it on to record or play, a code appears on the display screen "E04 Remove and reattach battery. Unit in safegaurd mode." I have tried to remove the battery and replace it and I have the head cleaned. Twice I have brought it in for repairs but over time the same thing comes up. Can any one tell me what causes this and how to rectify it.
Reply
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- Re: JVC GR - DVL300 Mike - 21st Jan 2004 4:24
i have a DR-D30US and i keep on getting the E01 error code telling me to remove the battery but it never works so please help me out i only have 7 days to know if i want to return it
- Re: JVC error codes assistance Stacy Sample - 22nd Jan 2004 19:36
I am available to assist anyone who is experiencing any kind of error code or icon. Please contace me at Ssample@jvc.com with your concern and I will see if I can assist you in troubleshooting your problem. It may or may not actually be your camcorder.
Please refer to this site when you e-mail me. I look forward to assisting you. :)
- Re: JVC GR - DVL300
sean - 26th Jan 2004 17:12
I believe the error codes are a polite way of jvc saying, "this cam is eating your tape."
I thought I'd be clever with a nice transition of sending the cam down a slide with my daughter, but the ride apparently jarred the gr-dvl300 enough to eat the tape.
From there I got the error message saying to remove the battery, E06, I believe.
So, removing the tape, and either being able to rewind the eaten tape back into it's casing and reinserting or inserting a new tape fixed mine from the safe mode error code.
-sean
- Re: JVC GR - DVL300
Dan - 29th Jan 2004 23:22
I have a very similar problem with my JVC GR-DVL109.
I put the tape in and the heads (I presume its the heads) make a very unusual high pitched whiney noise which lasts a couple of seconds. I get the error message E04 - Unit In Safeguard Mode. And sometimes "Remove and Reattach Battery" - even when the camera is on mains power.
If I take the casette out - I can put the cam onto record mode and get images fine, but obviously no tape so I can't record.
I can't play back any tapes either - I've tried with 4 different ones.
Do I need to get my camera seen to? If so where is the best/most reasonable place to take it, I'm based in the UK.
- Re: Same problem GR-DVL805
marni_matul - 9th Feb 2004 22:03
It doesn't always come up with the error message. I can put it up and not use if for a few weeks, pull it out, charge battery and it works fine. But like the guy above, it makes this whiny noise right before the error message comes up. Once upon a time I did get a message that said to use a head cleaning tape. Where can I buy one of those?
I just taped my daughter's 1st b-day and need to d/l to my computer to send to my dad and family far away.
~And it won't let me eject the tape!
- Re: JVC GR - DVL300 Yerima - 30th Jan 2004 9:51
I have a JVC 70 US brand new that I used for maybe 3 hours in total. Since then i started getting E04/E03... remove this... remove that ...and so one. I am so upset. I think that JVC should withdraw all their Camcoders from the market. JVC is a mess. I spent my money for shit ! And the way JVC keeps quiet and not provide with solutions is very surprising ! Like they don't CARE. I would say no more JVC AT ALL. DON'T BUY JVC. Please Boycott JVC till they take good care of their customers.
- Re: JVC GR - DVL300 GooPhy - 5th Feb 2004 19:17
I had exactly the same problem on my JVC GR-DVL100. E04 , Just when my daughter were singing on stage the error pops up, and no joy. Up til now I could still run it from the mains connecter.
JVC are BASTARDS
- Re: JVC GR - DVL300 Georges - 8th Feb 2004 19:17
I haver exactly the same problem than everyone with my JVC DVX44. It accepts to record , with a few messages "Remove and Reattach Battery", but when I want to see what I have recorded, IMPOSSIBLE. I cannot rewind the tape. Each time it begins to rewind but immediately the E03 error message appears. I can eject the tape but each time the tape is eaten a bit more and 10cm of tape remain out of the cassette.
Any comments?
I of course tried to gently tap the camera, I blowed the mechanism, and used a cleaning tape. I use JVC tapes.
What to do but bring the camcorder to JVC, what I certainly won't do in view of the comments I have seen.
- Connect the GR-DVL300 on FireWire
Pilou - 4th Apr 2004 12:36
Hi all,
I have a BIG problem with my GR-DVL300. I'm using a new PC (P4 @ 2800Mhz) with Win XP Pro.
I have try to connect my JVC on the FireWire but Windows doesn't recognize my cam ! I have tried to make a manual search, but nothing.
I have try with a different firewire cable, but it's the same ! I have try to connect the same cam on a different PC (always with the FireWire port) but the PC doesn't recognize the cam too...
I made a search for drivers on the net and on the JVC website but I don't found any solution !!!
Could you please help me fort this ?
Thank you a lot,
Pilou!
- Re: Connect the GR-DVL300 on FireWire
Neil - 24th Apr 2004 20:35
I have the same problem with my fathers camera. He has just changed up to a PC which is strangely the same spec as Pilou's and I cannot get XP to recognise the camera.. Anybody assist with some info or where I can find a driver please?
Thanks very much,
Neil
- Re: Connect the GR-DVL300 on FireWire barry - 5th May 2004 3:08
I also have the same problem with not recognizing my DV L300 and have searched everywhere including the less than helpful JVC site.
Can anyone help?
Cheers
Barry
- Re: Connect the GR-DVL300 on FireWire Dani - 31st Oct 2004 23:22
I had the same problem. Any solution yet?
- Re: Connect the GR-DVL300 on FireWire Adam - 6th Apr 2005 2:52
I also have recently upgraded to windows XP and now have the same problem as yourself that windows does not recognise the camera, was there a solution??
Cheers
Adam
- Re[2]: Connect the GR-DVL300 on FireWire Simon - 15th May 2005 4:48
Well I hope someone finds a fix to this problem (yes I have a gr-dvl300) on XP and firewire doesnt work JVC may have the answer I am going to email the Victor co of Japan and ask what to do will give you all results (if any) in near future.
- Re: JVC GR - DVL300 Juan Carrera - 10th Apr 2004 5:59
Forgive the interruption, but a group of almost 50 of us JVC camera owners are planning on taking JVC to court via a class-action lawsuit. If interested, I can give you more details if you email me. Basically, we all have one of some 23 camera models that show the E04 / REATTACH BATTERY / UNIT IN SAFEGUARD MODE problem, and believe this problem has been known to JVC for years and still they expect people to pay for repairs.
- Re: Re: JVC GR - DVL300
anonymous - 26th Apr 2004 22:34
I am very dissapointed that the E04 has taken my camera. I will never buy a JVC product again!
- Re: Re: JVC GR - DVL300 FK - 28th Jul 2004 20:31
Have you already done this? If not, what are the details? My DVL300 does the same thing. Plenty of good memories are lost.
Thanks,
- Re: Re: JVC GR - DVL300
Hongmao - 13th Aug 2004 14:50
I fully support you! My new GR-DX95us experienced the same problem. I haven't have it fixed. Please keep me updated with your lawsuit. Thanks.
- Re: Re: JVC GR - DVL300 Juan Carrera - 14th Aug 2004 0:52
The lawsuit is alive and well. There are over 600 complaints from 31 countries, some 100 JVC camcorder models involved. To join email me at juancarrera@yahoo.com with your contact info, model number and description of your losses (time, money, missed taping) and in particular let me know if you have had repairs done. No cost or obligation.
- Re: Re: JVC GR - DVL300 Doug Belyea - 25th Aug 2004 22:51
I have a jvc camera that I cant get out of the e04 safe mode. Am I to late to be included in this lawsuit
- Re: Re: JVC GR - DVL300 Juan Carrera - 28th Aug 2004 14:46
A quick update about the JVC lawsuit. It is expanded in scope, no longer focused on the E04 / Battery / Safeguard problem but claims that JVC camcorders suffer from design and manufacturing flaws which customers are expected to "repair". Also, there are over 600 complaints in my database and over 225 people have given their contact info to join the lawsuit. Over 100 camcorder models are included, and people from 30 countries have joined.
- Re[3]: JVC GR - DVL300
victor bruce - 30th May 2005 3:46
I've owned two jvc camcorders as a pro videographer. The last camcorder was a lemon that I spent 3,000 on, JVC refused to replace it and left me high and dry!!!
- Re: Re: JVC GR - DVL300 Juan Carrera - 28th Aug 2004 14:50
A quick update about the JVC lawsuit. It is expanded in scope, no longer focused on the E04 / Battery / Safeguard problem but claims that JVC camcorders suffer from design and manufacturing flaws which customers are expected to "repair". Also, there are over 600 complaints in my database and over 225 people have given their contact info to join the lawsuit. Over 100 camcorder models are included, and people from 30 countries have joined.
- Re: Re: JVC GR - DVL300 Juan Carrera - 28th Aug 2004 14:52
A quick update about the JVC lawsuit. It is expanded in scope, no longer focused on the E04 / Battery / Safeguard problem but claims that JVC camcorders suffer from design and manufacturing flaws which customers are expected to "repair". Also, there are over 600 complaints in my database and over 225 people have given their contact info to join the lawsuit. Over 100 camcorder models are included, and people from 30 countries have joined.
- Re: Re: Re: JVC GR - DVL300 Bob Franzkowiak - 20th Sep 2004 19:11
Hi Juan:
I have had the GVM-90 unit for about three years now & have had error messages from day one. Just this Saturday, 9.18.04, it will not power up no matter what I do and the tape will not/cannot eject. Please add me to your list. I will provide you with any information that you need. Bob
 See 1 more comment...
- Re[3]: JVC GR - DVL300 Sean Maxwell - 22nd Oct 2005 22:22
I would like to add my name also.
I may not qualify as my camera was purchased in August 2004, a GRD200US, but exactly the same problem.
Cannot eject the tape (JVC tape) and E01 error. $400 dollars wasted.
Even if I pay the $200 repair, I will still have a camera waiting for the next occurrence of the problem.
They do not reply to my e-mails.
Kind regards
Sean Maxwell
- Re: Re: JVC GR - DVL300 Angela McBride - 7th Sep 2004 1:25
I have a DVL805 that is getting the E04 error. It's the only problem I have with the camera. It used to go away but now it doesn't work at all. I would like to join your lawsuit.
- Re[3]: JVC GR - DVL300 OLAVO - 7th May 2007 13:37
I HAVE THE PROBLEM REMOVE AND REATTACH BATTERY UNIT IN SAFEGUARD MODE IN MINI DV JVC DVL 805 HELP ME PLEASE WHIT MY PROBLEM
- Re: Re: JVC GR - DVL300 Mel Taylor - 7th Oct 2004 8:21
I own two JVC camcorders that have the safegaurd mode error message.
- Re: Re: JVC GR - DVL300 LOURENCO - 7th Oct 2004 16:08
Below a Copy of a letter send to JVC but I do not wait for an answer.
I have a E04 problem too with my JVC camcorder and I agree to taking JVC to court because we do not have to pay for design problems of products so expensive like camcorders. I saved money (1000 euros) for many months to pay my camcorder and it is unsual it was out of order 2 years later. I own an Hitachi VHS camcorder since 1989 and it always works parfectly.
I live in France and I found a forum taking about JVC' users camcorder problems: http://www.greenspun.com/bboard/q-and-a-fetch-msg.tcl?msg_id=009ZB5.
I found your email in the list and I would like to talk with you about my camcorder problems. I have the same problems than a lot a JVC users and I think JVC camcorders have a design problem and that this problem will be solved during waranty period and free of charge for the others camacorders like mine (2 years old).
So I have bought a JVC GR-DVX400EG camcorder ( serial N° 087551789) since july 2002. Every time I use the camcorder , I use gloves because I am always afraid to break something.
6 months ago I began to have problems with my camcorder. When I tried to fast rewind, nothing happened.
4 months ago, I keep getting messages to clean my heads.
3 month ago, I still get the E04 Error quite often. It seems to happen more when removing and inserting a tape. It does sometimes happen when I start the machine to camera mode. I believe that it is a poor connection somewhere in the drum servo control section. The drum motor spins up much higher than the normal speed and the camera senses this which causes the E04 error. I have been able to catch this before the code is sent by listening to the drum motor as the unit it booted up. If I hear that it is starting to spin too high, I tap the camera on the tape side till I hear the motor return to normal speed.
What is the problem I have and who could I solve it quickly in France - I paied my camcorder 1000 euros. Please could you help me to solve the problem with an extended waranty.
Best regards
Fernand LOURENCO
- Re: Re: JVC GR - DVL300 Michael Nallin - 11th Oct 2004 2:17
I have a GR-DVL805U that has been seldom used but I get an 02 error code and can't eject the tape. I have seen alot of the "fixes" on the web but it seems to finally eject when it wants, sometimes only after trying for days. They need to own up to this. I am a professional editor working in Hollywood amd have advised a couple of my clients on this as they sometimes use the JVC hi-def cameras.
- Re: Re: JVC GR - DVL300 Finn Pedersen - 17th Oct 2004 16:33
Hi
I have the same problem, and it does not help to vlean it with a cleaning casette. I don´t know what to do now.
Will it require a repair or what ??
Regard Finn Pedersen
Denmark
- Re: Re: JVC GR - DVL300 David Eckert - 18th Oct 2004 17:57
DVL507U... Works randomly, i've lost countless video clips. works about 20% of the time, makes bad noises. My 8mm camera still works like a charm, why can't they make a good product? Any suggestions on repairs?
- Re: Re: JVC GR - DVL300
Dganit - 26th Oct 2004 14:26
- Re: Re: JVC GR - DVL300 aprodisiak - 27th Oct 2004 1:17
Yeah, mine too. I had bought a GR-DVL520U 2 years back and it kept giving me the E04 errors. I managed to clear the error by removing the battery for sometime and reinserting it again. But now the condition has deterioted to an extent where I can't get it to accept any tape. It simply fails to pull the tape inside. There is just a whirring noise, that's all.
Anyway, I am trashing this camera for a new one - maybe sony. All the best with your lawsuit and keep me updated on how it goes.
- Re: Re: JVC GR - DVL300 tammy - 29th Oct 2004 21:41
my camcoeder does the exact same thing. E04 detach camerea camerea in safe guard mode my mom bought this off of qvc for me. if you could give me some info on this and about the court thing that would be great thank you tammy,....
- Re: Re: JVC GR - DVL300
dirks - 21st Nov 2004 16:41
with my jvc gr dvm5 i have exactly the same E04 error. please help
- Re: Re: JVC GR - DVL300 neal curtis - 27th Nov 2004 5:55
Tell me where to sign up. My model has hardly been used and I am having the same problem.
- Re: Re: JVC GR - DVL300 Bill Ioanidis - 2nd Dec 2004 0:37
I would like to get in on this law suit.I have a j.v.c. vhs c. and it went into safe mode e04 and I can't get it out.I am angry that I spent hard earnd money on a cam corder I was only able to use for a short period of time. I'm not exactly what you would call well off. I strugle just like the rest of us. They need to pay for the product that was sold to me defective. If you could help me I would greatly apreciate it yours truly. annoyed.
- Re: Re: Re: JVC GR - DVL300
Tanner - 3rd Dec 2004 20:21
Is there a class action or something?
- Re: Re: Re: JVC GR - DVL300 Juan Carrera - 7th Dec 2004 19:43
I wish I could help you, but the lawsuit only covers digital units, not VHS. I'm not a lawyer, I just collect complaints for them, so I can't tell you why they limited it to the digital units only. However, send me your name, address, model number and year of purchase to juancarrera@yahoo.com I will at least add your complaint to the database (almost 1000 complaints in it already) and maybe JVC will decide to do something about your case once they decide on a course of action about the lawsuit.
- Re: Re: JVC GR - DVL300
Brian R. Binder - 24th Dec 2004 20:33
It's Christmas Eve, and our camcorder now has the E04 error. What are the memories of a 4 and 2 years old's Christmas with grandma and grandpa worth? We now cannot capture our memories! Please add me to the lawsuit.
- Re: Re: JVC GR - DVL300 Paul Scott - 25th Dec 2004 4:48
I have model JVC GR-DVM5 and have the same E04 error. Camcorder is inoperable.
- Re: Re: JVC GR - DVL300 Eddie Meek - 11th Jan 2005 21:22
I have a JVC DVL300 camcoder and experiencing the E04 / REATTACH BATTERY / UNIT IN SAFEGUARD MODE for no apparent reason. Can you help!!
Thanks
- Re: Re: JVC GR - DVL300
Donka Robinson - 27th Jan 2005 14:01
Dear Juan:
Thank you for spearheading this effort. I hope we can be a part of this class-action lawsuit. We have a JVC GR-DVL520. Purchased in May 2002. Died in Dec. 2004. It shows the EO4 code, would not eject the cassette, in fact ate the cassette. We have the original receipt which shows we paid $700 for it. This was our third camcorder in 6 years. (Our second JVC) The first one was an older model.
Please let us know what we should do.
Donka Rbinson
- Re: Re: JVC GR - DVL300
Donka Robinson - 27th Jan 2005 14:03
Dear Juan:
Thank you for spearheading this effort. I hope we can be a part of this class-action lawsuit. We have a JVC GR-DVL520. Purchased in May 2002. Died in Dec. 2004. It shows the EO4 code, would not eject the cassette, in fact ate the cassette. We have the original receipt which shows we paid $700 for it. This was our third camcorder in 6 years. (Our second JVC) The first one was an older model.
Please let us know what we should do.
Donka Robinson
- Re[2]: JVC GR - DVL300
Bryant - 21st Feb 2005 0:42
I was hired to film my first wedding yesterday (February 19, 2005) for my brothers best friend. Halfway through the reception I changed my tape and when I turned it on a message appeared: "E04 - Remove and reattach battery, unit in safeguard mode". Can you imagine how devastating it was to not be able to record the bride and grooms dance with their parents? I was only looking for the manual online when I found this website. I was surprised and now I am angered. I will email you my information Juan, and I hope for a replacement of my digital camera from JVC (model: GR-DVL805). Thanks.
- Re[2]: JVC GR - DVL300 Dennis G. Richard - 12th Apr 2005 16:57
I have (2) JVC Camcorders, and both have the same problem! My first one worked for just over a year. I bought that one. My second one was a gift and i incurred the same EO4 problem less than a year of ownership! This is ridiculous!
- Re[2]: JVC GR - DVL300 Dennis G. Richard - 12th Apr 2005 16:58
and ADD me to the lawsuit!
Thanks!
- Re[2]: JVC GR - DVL365 Anton Parry - 17th Apr 2005 13:46
Please add me to your lawsuit I have saremode error and can not eject my battery what a waste of hard earned money never buy JVC again
- Re hugo Boisvert - 19th Apr 2005 16:43
jvc gr-d70 lens cap error buy in canada august 2003
add me
- Re[2]: JVC GR - DVL300 CHeryl Rose - 12th May 2005 13:23
Whatever happened with this? My camera just started to do it.
- Re[2]: JVC GR - DVL300 Mike Caswell - 18th May 2005 22:30
I can't understand what the fuss is about. There is NOTHING wrong with these cameras, it's the people using them that is the trouble. RTFM
I have an 850 dl camera which started playing up with an E04 error.
I poked around on sites like this, and came to the conclusion that I had purchased a piece of JUNK!
NOT SO!!!!!!!!
After finding
Stacy Sample
Service Coordinator
JVC Service & Engineering
10700 Hammerly, suite 110
Houston, Texas 77043
(713) 935-9331 Ext. 101
He sent me a file showing me exactly what to do to stop the error.
It is VERY SIMPLE!
FIrst, tap the side of the camera with a good thump, and it will remedy the problem immediately.
Then, to prevent it happening again, do the following:
1. Chuck out all those cheap crappy tapes you purchased to save a buck. Get JVC or Panasonic.
2. Chuck out all those cheap generic batteries you purchased to save a buck. Get JVC
3. DO NOT STORE OR TRANSPORT THE CAMERA WITH THE FILM IN, OR THE BATTERY ATTACHED!
4. ONLY AFFIX BATTERY AND FILM IMMEDIATELY PRIOR TO USE. Keep both in their proper containers.
I have NOT had ONE problem since carrying out this SIMPLE PROCEDURE. There is now NOTHING WRONG WITH MY CAMERA.
Think you've got a lawsuit -forget it!
- Re[2]: JVC GR - DVL300
Wol - 23rd May 2005 22:35
I bought a GR-D50EK in the UK May 2003, by March 2005, not having used the camera for about 6 months, the thing just packed up on me.
First problem was playing an existing recording, seriously de-graded picture with lots of noise, then got a E04 and chewed up tape. Subsequently the camera starts working fine, then deteriorates, everything slows to a stop, zoom won't work, recording or playback stops, and switching off does nothing (power on light stays on). Frequent E04 messages with tapes getting stuck and no sound on recordings.
I'm just about to try the severe blow to the side of the camera, unless anyone can give me good reason not to.
- Re[3]: JVC GR - DVL300
Unknown - 24th May 2005 7:14
I am guessing here but from what you write I get the feeling the first recording you tried to playback may have been stored in the cam for the 6 months and failed when you went to use it by getting eaten and having poor playback. If I am correct that may have been what lead up to your current problems (except for any zooming issues you have). IF the tape was stored and got stuck in side or stuck to internal parts and then you try to use it...they may have caused complications mechanically and/or material residue from the damaged tape could have messed up the drum. This is just a guess but that is what I get from how you explained your current situation.
anyway if I am wrong, I just guessing anyway.
- Re[3]: JVC GR - DVL300 random - 26th Dec 2005 1:33
i just did that and it worked. sick, eh? this camera has been out of commission for over a year until i stumbled upon this website today.....weird.
- Re[2]: JVC GR - DVL300 emma davie - 29th May 2005 22:32
add me on as well,spoiled my hol to new york!!!!
- Re[2]: JVC GR - DVL300
Kavita - 8th Jun 2005 1:09
Can u send me more information on what needs to be done. I am having the same problem & would like to participate in class action suit.
Thanks Kavita.
- Re[2]: JVC GR - DVL300
jilin zhang - 20th Jun 2005 21:12
I have a JVC GR-DVF31, which has the E04 constantly
- Re[2]: JVC GR - DVL300
Arun DSouza - 24th Jun 2005 19:21
Hi,
I purchased a JVC camcorder GRD-22U 8 months ago, probably have 2-3 hours of recording time on it. I took out the camera to take it to the hospital to record the birth of my first baby and it kept showing me a lens cap error. I tried everything other people recommended, taking out the battery for 1 hour etc... NOTHING WORKS!! I refuse to try stuff like hitting/shaking the camera....lest JVC accuse me of causing damage to the unit....I talked to the service technician and they say they will charge me labor (initial 65 $ for just looking at the unit and who knows how much more for the time spent fixing it) Saving grace the Parts will be free.....becos Iam within the warranty period.... I dont think we should be paying for JVC'S poor quality and workmanship. Especially since JVC seems to be aware of the junk they are selling and continue to do so. I would definitely like to join the class action suit.... wish i could do more and boycott JVC products.... WILL start with my family and friends.
Regards.
arun dsouza
frustrated consumer
- Re[3]: JVC GR - DVL300 S O'Donnell - 22nd Dec 2005 17:27
I have the exact same problem of the ''lens cap still on'' with my GR-D54 model and now all the picture is distorting (when it will actually show a picture on the LCD screen) and all the colours run into each other and it looks like it is snowing. My camcorder is only 18 months old.
S O'Donnell
- Re[3]: JVC GR - DVL300 (GR-D22 Lens cap error is failed Sony CCD)
Happi - 14th Feb 2006 8:44
The "Lens Cap" issue is a failed "Sony" part...not a JVC part. Sony's CCD's are failing all over the place with many products on the market from cameras to camcorders.
Go to JVC.com > service and support > customer notification
Read the instructions and send your camcorder in for repair under warranty. There is a list of models that are covered. Your model must match the covered models.
- Re[2]: JVC GR - DVL300
Anthony Azzopardi - 25th Jun 2005 17:58
Amazing. I was just wondering searching for some information on this error message about the battery and I stumbled on this. My GR-AXM250 has the same problem. Please add my name. It is rediculous that a company should be able to sell a camcorder that can't last more than a couple of years.
Thanks for your efforts.
- Re[2]: JVC GR - DVL300 seth campbell - 8th Jul 2005 15:44
I was just told by a repair person about this problem I have a gr-dvl520 with safe guard, load eject,and playback problems. what is happening with this lawsuit.
is there any thing I can do to get my camera fixed.
Thanks
Seth Campbell
- Re[2]: JVC GR - DVf31 Joshua Reddick - 2nd Aug 2005 22:09
I have a JVC MINI-DV Gr-DVF 31 that is flashing the E-04 light no matter how many times I try to remove the battery, it doesn't work. It was taping fine then all the sudden this error came on. I would like to join your lawsuit if at all possible. Sincerely, Joshua Reddick
- Re[3]: JVC GR - DVf31
Happi - 14th Feb 2006 8:48
Isn't your camcorder at least 7-8 years old? How long have you actually had your problem? IF it just happend recently, I would not think you have much to complain about.
- Re[2]: JVC GR - DVL300
Michael Litz - 14th Aug 2005 3:08
I am down, how do I sign up. I paid 360 bucks for my camera and I can't get rid of this error.
- Re[2]: JVC GR - DVL300
Martin Nelson - 18th Aug 2005 16:18
I have a JVC camera GR-SXM250U I have had the reattach battery warning and other problems. Now I have no resoultion in the record mode. It is all a blur when I try to record. I have not recorded more than 1 to 1.5 hours with this thing. I will join a lawsuit, gladly.
- Re[3]: JVC GR - DVL300 Dave - 3rd Feb 2006 4:37
Hey I have had the same problem with GR-sxm250u.Ive emailed JVC on 2-2-06. Waiting for their response.
- Re[2]: JVC GR - DVL300 andrew clegg - 4th Nov 2005 5:13
having same e04 msg on jvc camcorder
- Re[2]: JVC GR - DVL300
Melvin Galvez - 6th Dec 2005 6:26
I have a GR-D70U wihich has the same problem lens cap issue and I want to be part of the suit agains JVC.
- Re[2]: JVC GR - DVL300 Barbara Worthington - 16th Dec 2005 7:40
I was looking online to find a troubleshoot for my problem with my JVC camcorder. I am having the same problem as you. I am having trouble getting a picture on my camcorder. When I turn it on I only see black through the lens and/or through the screen. Constantly gives the lens cap warning in automatic and manual modes. Will only record sound. LCD is black with only the warning message. Just wondering if you have found any hope or given up. We just started using it consistently for the birth of our first daughter and the dumb camcorder only lasted to for 3 months. i had received it as a Christmas present 2 years ago from my mother and didn't use it much until our daughter was born in April. By July it started with the "Lens Cap On" issue. Of course it is past warranty. JVC told me to take the battery pack off for 1/2 hour and retry. Of course it didn't work. It doesn't work if the battery pack is off for a long while. It's a poor excuse for a troubleshoot technique. After calling them and saying this they direct me to get it repaired by their dealer. I would have to mail it to a dealer and have them charge $55 to just open it and then charge for any repairs done. No way! I am interested joining your lawsuit and helping in any way I can. I can't contribute money but I can be a squeaky wheel. :) Any help/advice/counseling : ) would be appreciated. Thanks and have a very Merry Christmas!!
JVC Digital Camcorder/GR-D30/098t3831
Barbara Worthington
- Re[3]: JVC GR - DVL300 Peter Brereton - 17th Dec 2005 13:27
JVC are repairing this particular fault free of charge. The link will take you to their customer notification page.
Best regards,
Peter Brereton
http://www.jvc.com/support/notification/index.jsp?pageID=2
See 1 more comment...
- Re[3]: JVC GR - DVL300 gadget - 21st Jun 2006 10:39
I have a GR-DV4000 and have a similar problem, I only have to zoom in and when I zoom out the light came. But I have a bigger one. The sound is cutting when recording. If I play and old one I recorded past, it was ok.
- Re[2]: JVC GR - D30U Jack Spies - 29th Dec 2005 22:56
I have a JVC GR-D30U Digital Video Camera that now has a black screen. I cannot use this camera no more. It is has been used very little and is 1-1/2 years old. I thought that JVC made good products, but I will not buy any other JVC product because of this problem with my camera. I called a JVC authorized repair place and they told me it would cost about $200 to fix it.
JVC should repair it for nothing.
- Re[2]: JVC GR - DVL300
Tricia Bellizzi - 3rd Jan 2006 4:18
I would love to join this lawsuit. We purchased our JVC Camcorder and within a year it went into safemode. By the time I sent it into JVC they wanted over $400.00 to fix it. I had them send it back to me and it is currently sitting in my closet unused. A total waste of money!!!
Tricia
- Re[2]: JVC GR - DVL300
Tricia Bellizzi - 3rd Jan 2006 4:21
I would love to join this lawsuit. We had our camcorder for about 6 months when it went into safemode. By the time I sent it back to JVC they wanted over $400 to fix it. I said no and then they said they would fix it for $250 and I still said no. So they charged me $50 to look at it and then sent it back. I sent it to a local shop and they could not fix it. It is currently sitting in the closet broke. A total waste of money!!
Tricia
- Re[3]: JVC GR - DVL300
Celeste - 17th Jul 2006 12:50
Try tapping the side of the camcorder and see if it then works again. Mine did. I know there is a problem, but the tapping might enable you to use it again.
- Re[2]: JVC GR - DVL300
Darren Blizzard - 12th Mar 2006 7:44
Hello there,
Just wondering on the status of the lawsuit ? I have the JVC GR-D70 AA and paid $1000 Australian for it about 2 years ago, and now just as I have my first child it stops working with "Lens Cap" error. It thinks it is on, but it is not and the screen is dark and will not let me film.
This company makes rubbish products and should not be allowed to operate if they keep this up. To be honest, I have only notified JVC of this issue today and will await a response some time this week. But just in case, I have been researching other issues with this product, and others it seems, so i can see what other customers had to do to resolve their issue.
Thanks kindly
Darren Blizzard
Melbourne, Australia
- Re[3]: JVC GR - DVL300 Juan Carrera - 12th Mar 2006 20:50
The lawsuit is still going on. It only applies to USA customers, and JVC is fighting it all the way. It has been a 2 year effort so far, and even the lawyers don't know when the whole thing will be over.
Hopefully JVC will learn something about selling poorly designed and/or manufactured products to people and then expecting to collect a 2nd time as a repair. Some people have even paid for multiple repairs. Sometimes for the same problem. The lens cap problem is very common, I'm sorry to say. The problem with design/manufacturing flaws is that the repair won't last. What caused it to break in the first place will cause it to break again. And again.
My Panasonic 3CCD replacement for the JVC has been to several trips, even to India, with no problems. It cost less, and works better. Word to the wise.
- Re[3]: JVC GR - DVL300 Adam - 23rd Jun 2006 10:19
Gedday mate. Disgusted with my JVC cam too. I ahve a JVC-GDR650 and I ahve a lens cap error. Recknon I've used the cam a dozen times. Do you know anything about any action in OZ. Accc, small claims etc? Please let me know. I have submitted a post on this site also.
- Re[2]: JVC GR - DVL300 Rodolfo Largaespada - 24th Mar 2006 22:05
hey my camera goes into the same code. i can play or record with my camera as well. its a JVC GR-dvl507.... how can i join the suit. reply with info please...
- Re[2]: JVC GR - DVL300 Ingrid Breault - 24th Mar 2006 22:13
What happened in regards to this situation? I have the same problem with my camera and haven't used it for a year because of that. I would appreciate if you let me know what is going on.
Ingrid
- Re[2]: JVC GR - DVL300
Marcus Feckley - 26th Mar 2006 10:43
I had the same problem today with my JVC GR-D72U. I sell electronics and I hadn't heard of this problem before.
I can guarentee JVC will never get a recommendation from me again unless they take care of this problem.
- Re[2]: JVC GR - DVL300 Darlene DeMott - 4th Apr 2006 21:46
I keep seeing class action suits against JVC for the safe mode problem but is anyone ever going to do a suit for the lens cap / CCD problem? Sony has already been sued for this very same thing. Since most of these CCD's are manufactured by Sony why hasn't someone figured out that Sony should pay for all our repairs? At the very least isn't it logical that if Sony's parts are defective in Sony's cameras they're probably bad in JVC's cameras, too?
Not directing this at you personally. Just very frustrated that I have to pay $150 to fix my CCD on my gr-df430us when about 30 other JVC models can get fixed for free. Used the thing only twice!
You know where I can find a suit for the lens cap error?
Darlene
- Re[3]: JVC GR - DVL300 Juan Carrera - 4th Apr 2006 22:56
No, sorry, I don't know of any lens-cap class-action lawsuit being organized. We've been working on this JVC lawsuit for two years now, and from what little I have learned from the lawyers, a lawsuit has to be focused and not include too many claims or it has fewer chances of standing in court. I hope you find out how to get your problem solved. Consider what many of us did: Stop throwing good money after bad and get an inexpensive camcorder from a competitor. My Panasonic 3CCD has been working great.
- Re[2]: JVC GR - DVL300 Karla L. Medina - 8th May 2006 5:25
i would like to know more infoamtion regarding this law suit. i have the same pronblem with my jvc. i thought that maybe it just needed cleaning because hat is wgat it asked for in the being. but as soon as i did that this E-something hing came out and know i cant use the camera for anything. and the sad thing about it is that also my warranty ran out too.?!
- Re[2]: JVC GR - DVL300
Jessica Richburg - 22nd May 2006 20:05
I have the same problem with my jvc-camcorder about the lens cap needing to be removed even though it already has been removed. has there been any solution found to the problem?
- Re[3]: JVC GR - DVL300 Carlos - 6th Jul 2006 21:17
Hello,
Had the same problem with my camcorder but fortunately I paid 59 extra for the extended warranty, circuit city repaired the device the ticket said CCD board changed, if you consider that the CCD and the tape mechanism are the more expensive parts of the camera, you will probably end paying more than $250 for the repair, just add $50 more and buy a good Canon camcorder this JVC's are a real crap.
I love JVC products (Hava a CD Jukebox and a DVD-A Player working for more than 5 years without a single issue) but is better to keep away from they camcorders ...
Thanks
- Re[2]: JVC GR - DVL300 jan bohuslav - 2nd Jun 2006 19:47
i am in
jan
- Re[2]: JVC GR - DVL300
Bobby Maynor - 27th Jun 2006 2:44
Have had the E04 error come up and now can't get the JVC GR-DVL300 to restart. How can I join the lawsuit?
- Re[2]: JVC GR - DVL300 fayaz - 6th Aug 2006 1:00
I have a E04 problem too with my JVC camcorder JVC GR-DVX4E
- Re[2]: JVC GR - DVL300 john ed williams - 14th Aug 2006 18:19
Ihave a grdvm90 that gives that same code
- Re[2]: JVC GR - DVL300
rowan - 4th Sep 2006 23:28
my JVC camcorder has the same error E04. i want to join the law suit. is it too late?
- Re[2]: JVC GR - DVL300 Sandra Amarti - 28th Dec 2006 16:45
Hi!
I don't know anything about this lawsuit thing, but my husband bought 3 JVC cameras(for some unknown reason) and each one had the same problem everyone is describing. The one he just bought not even 2 years ago has the same problem. Please let me know if there is still time to get in on the lawsuit.
thank you,
Sandra Amarti
- Re[2]: JVC GR - DVL300 Rachel Burlew - 14th Jan 2007 14:11
Hello. I am so glad I found this site... I thought my kids did something to break the camera. Same thing.. "Lens Cap Error".. black screen, nothing else in the view finder. This camera was bought xmas 2005. Help Me :-(
- Re[2]: JVC GR - DVL300 Mike P - 14th Feb 2007 6:44
I have the JVC GR-D71US. It is a total POS. I bought it around Dec. 2004 from HSN. I started getting LENS CAP error shortly after. I didn't think much about it, I would just cover the lens with my hand and it would eventually go away. Shortly after my cam started to go crazy. It would become extremely blurry and black and white. If I hit the side of it a couple of times it fixes, momentarily. I was about to buy a new camera and just steer clear of JVC, but now that I've found this forum I want JVC to fix this. It's total BS to pay this kind of money for a product that does not deliver at all. Let me know about this lawsuit if there is one in the works. My email address is attached.
- Re[2]: JVC GR - DVL300 Wade Ipson - 16th Feb 2007 23:49
I have a JVC cybercam #GR-DVF21. I am having the same E04 error. It has come and gone, but now has won't go away. JVC's response, "pay for them to fix it." I payed almost $900 for it and didn't expect so many problems. I realize this law suite probably already happened, I would like to know the results of your pursuit. If the law suite is still going on, what is the progress, & how would a person go about joining. Thanks for the help.
- Re[2]: JVC GR - DVL300
ashields - 21st Feb 2007 6:05
I was charging the battery, the night before my son's gathering, and when I was testing it. My camcorder displayed a message "E04 Remove and reattach battery, unit in Safeguard mode". Later I replaced the battery with an original, charged, and still came with that same problem. Add me onto your lawsuit, if it's still going on.
Thanks
- Re[2]: JVC GR - DVL300
Hillery Clark - 14th Jun 2007 15:13
Having the same "safe guard" problems. Is the suit over? Would be interested in trying to get a video camera to work.
- Re[2]: JVC GR - DVL300 Doreen Clow - 14th Sep 2007 14:51
I haven't checked on this site for some time so I don't know the status of the lawsuit. Could you please update me. I bought a camcorder GR-D50 whilst on holiday in the USA in 2003(I live in England) and it only worked for a few months before I found the message E01 unit in safeguard mode detach and reattach battery, which, of course, does not work. Any info welcome.
Thanks
- Re[2]: JVC GR - DVL300 James - 11th May 2008 19:40
Have you ever went thru with the class action suit and if so what was the result?
this same problem happened to me to my GRD90u and it is in perfict condition with about 4 to 6 hours use! then on day I took it out of my case and it did not work so I started using my older 8MM canon that about 10 years old.
but am sick over this camera not working any more.
- Re[2]: JVC GR - DVL300
Trev - 13th Aug 2008 2:37
what ever came of this? i have the same problem too
- Re[2]: JVC GR - DVL300 Janis C Sheridan - 17th Aug 2008 15:35
Hi, I have been searching for the "lense cap" message solution for my JVC GR D71U camcorder when I came across your message. Can you tell me what the outcome was or is it still ongoing? Also, was there any solution for the issues these cameras have?
I would appreciate any help you can give me in this matter.
Thanks,
Janis
- Re: JVC GR - DVL300 Phillip - 16th Apr 2004 19:24
Funny, I've started having the problem with a GR-DVL150, started yesterday 16 April 2004.
Hardly used the camera, always new cassettes.
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