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Re: JVC service or questions

Lori Twele Posted Jun 23, 2005, in response to:Stacy Sample

I purchased a JVC Mini Digital Video Camera, Model GR-D90U about 3 years ago. I have been very please with it until I got an error message "Clean Head" I bought a $20.00 head cleaner only to realize that it did not work. I went to a site that had a message board only to find SEVERAL complaints about the same errror. I took advice from several, take the tape out, remove the battery, bang on the camera (not really), but I'm not getting good results. It sounds like we have a "Poor Design" camera and someone should start helping us to get proper service or refunds. I'm sure your getting several complaints about this matter, and I would like to be added to your list and only hope that you can assit me in getting my camera back to proper working order. Just one simple question, How long are these cameras supposed to last before you start getting error messages? I expected to keep the camera for a long period of time, because I really do like this product. Thanks for any help that you can give. Lori Twele

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    Clean Head Error

     Unknown Posted Jun 30, 2005

    Assumption that an error code is a poor design of the camcorder is incorrect. It would be like saying if your "check engine" light turns on in your car...your car was designed poorly. Error codes are communications devises that allows the product to communicate with the user. The product is telling you it senses something wrong. A "Head Cleaning" icon can come from a head clog or a tape malfunction. Some tape brands have been known to give bogus head cleaning errors that won't go away no matter how much you clean your drum head. IF you have an error, try resetting the camcorder properly and try a new JVC or Panasonic tape. Proper reset is below: Remove any tape in the camcorder close the camcorder up and power it down remove the power source (DC or Battery) replace the power source try a new JVC or Panasonic tape (record/playback test) IF your symptoms go away...then you had a problem with your previous tape. Do not re-use that tape. Remember not to store your tapes in the camcorder when not in use. Remove your battery and keep your product in a padded/clean case to avoid problems. It is important to familiarize yourself with your operations manual to make sure you are not inadvertently causing unnecessary problems you may not be aware you are doing.

    Comment 1, Last comment by laura Aug 14, 2005



  


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