Below a Copy of a letter send to JVC but I do not wait for an answer. I have a E04 problem too with my JVC camcorder and I agree to taking JVC to court because we do not have to pay for design problems of products so expensive like camcorders. I saved money (1000 euros) for many months to pay my camcorder and it is unsual it was out of order 2 years later. I own an Hitachi VHS camcorder since 1989 and it always works parfectly. I live in France and I found a forum taking about JVC' users camcorder problems: http://www.greenspun.com/bboard/q-and-a-fetch-msg.tcl?msg_id=009ZB5. I found your email in the list and I would like to talk with you about my camcorder problems. I have the same problems than a lot a JVC users and I think JVC camcorders have a design problem and that this problem will be solved during waranty period and free of charge for the others camacorders like mine (2 years old). So I have bought a JVC GR-DVX400EG camcorder ( serial N° 087551789) since july 2002. Every time I use the camcorder , I use gloves because I am always afraid to break something. 6 months ago I began to have problems with my camcorder. When I tried to fast rewind, nothing happened. 4 months ago, I keep getting messages to clean my heads. 3 month ago, I still get the E04 Error quite often. It seems to happen more when removing and inserting a tape. It does sometimes happen when I start the machine to camera mode. I believe that it is a poor connection somewhere in the drum servo control section. The drum motor spins up much higher than the normal speed and the camera senses this which causes the E04 error. I have been able to catch this before the code is sent by listening to the drum motor as the unit it booted up. If I hear that it is starting to spin too high, I tap the camera on the tape side till I hear the motor return to normal speed. What is the problem I have and who could I solve it quickly in France - I paied my camcorder 1000 euros. Please could you help me to solve the problem with an extended waranty. Best regards Fernand LOURENCO

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