If you actually phone up their customer services department appropriate to where ever you are located and be prepared, if required!!, to show proof of the "new" purchased item they always assist. Its inadvisable to try and contact them any other way, as like most main brands they arent really equipped to answer e-mail type enquiries. ------------------------------------------------------------------- USA models - camcorders with US suffix. JVC US (800)-858-6442 (this line may be busy at times) -------------------------------------------------------------------- Canadian models - U The phone contact number 1-800-964-2650. Head office: 21 Finchdene Square, Scarborough, Ontario. M1X 1A7 (416)-293-1311

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