Stacy's section is no longer operational, and indeed hasnt been for over two years now, however as your GZ-MC500 is a relatively new and sophisticated device I would contact JVC customer services regarding this problem as they may offer a goodwill repair on it. Needless to say there is nothing you can do about the problem if you are operating it correctly. Contact phone numbers. JVC UK phone number 0870 - 330 - 5000 JVC US (800) 858 - 6442 Canada 1 - 800 - 964 - 2650.

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