See FAQ on the SONY site: Please check the following: 1. Make sure that you are using a computer with an account that has the administrator rights. 2. Make sure that you have downloaded the latest SonicStage version available from the download section of our website. 3. Make sure that you have updated your computer and your operating system with the latest updates. Please contact the manufacturer of your computer / operating system. 4. Make sure that your computer is free from spyware: for more information, please visit the Microsoft security website. Disable DEP settings: * Click Start, right click My Computer, and then click Properties. * On the Advanced tab, click Settings under Performance. * On the Data Execution Prevention tab, select Turn on DEP for all programs and services except those I select, and click Add. * In the Open box, browse to the C:\Windows folder, double click Explorer, click OK, and then click OK.

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