Hello. I recently bought the same item as you and noticed that also. Then I figured out that there was no memory card in the camcorder. Camcorders come with some built in memory but you have to go and buy a memory card. Once i bought mine and put it in, everything worked good. Here is the memory card information if you want the easiest solution - SanDisk "SD Memory Card" There are many different memory cards but the JVC GR-D370U only takes SD or Multimediacard. You can buy the SanDisk brand at Best Buy or any major electronic store that sells camcorders. I hope this helped you, email me if you have any more trouble.

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