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Re: JVC service or questions

Autumn Bell Posted Aug 31, 2006, in response to:Stacy Sample

I have a JVC camera model GR-D90. When I go to use it, the screen is all black. I have tried everything in the manual to fix it, but it just wont fix. When you record something, you can hear the sounds, but you dont see anyting on the screen. How do I get it to work again? Thanks for the help.

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    For any models with this same problem: Go to JVC.com > service & support > Customer Notification > CCD program and see if your model qualifies for repair. This info is for your model: CCD Program for This Model - GR-D90US JVC has received reports that in certain circumstances, this model may, while in the camera mode, show no picture, a distorted picture and/or display “LENS CAP” even though the lens cap is removed. We have identified the probable cause as a failure of the CCD image sensor. Until October 1, 2007, repairs of units exhibiting these problems as a result of a defect in the CCD image sensor will be made free of charge at JVC Factory Service Centers. Click this Repair Request link to download a Repair Request Form and find your nearest location. Please call our Customer Care Center at (800) 858-6442 if you encounter any problems in obtaining a free repair. We apologize for any inconvenience and are appreciative of your understanding and support.

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