Dear Stacy: I bought a JVC DVD/VCR recorder and player, model number DR-MV1S, from Conn's back in February 2005. The unit worked well initially until November 2005 at which time the unit repeatedly went into the "loading mode" and got stuck there when turning the until on. When the unit appeared to be working, green bands or "snow" would display on the screen when trying to play back a recording. I took the unit back to Conn's and they sent it to their service center in San Antonio. Conn's replaced the unit with a new one that November. I was informed that there was some defect in the circuitry and would be covered under the manufacturer's warranty. The new unit played well from November 2005 (when I received it) until February 2006 when I started having early signs of similar problems. Several recording failures with DVD-R discs started to occur, a problem not previously encountered. When I switched to DVD-RW discs, the problem disappeared. Later on, the unit began to repeatedly lock into the "loading mode" when turning it on. Only by unplugging the unit or waiting excessively long periods of time would the unit correct itself. Other times during a recording the unit would, out of nowhere, stop recording and go into the "loading mode" again. These problems did not occur every time when operating the unit only from time to time but on a regular basis. In March I took this unit back to Conn's asking them to check it out since I was experiencing similar problems as with the original unit. I had to pay $32.42 to have their service center in San Antonio look at it this time. I had not taken out an extended warranty with Conn's. I was told that they could not find anything wrong with the unit and it was returned to me. The technician who worked on the unit was Randy (800) 379-9809 x-3250. Randy did solder some connections that may have possibly been loose, but generally he could find nothing wrong with the unit. Upon return of the unit, I am still experiencing problems with it getting stuck in the "loading mode." This can only be resolved when the unit is repeatedly unplugged and plugged back in several times at which time it goes through "auto programming" before it appears to be working. During play back, it will work fine for a while only to have green colored bands begin to appear on the TV screen which progressively only get worse to the point where you can not view the recording. The unit then stops play back and goes into "loading". One has to unplug and plug in the unit to correct this at which time it will "load" again and play for a while only to repeat the problem again. I called Randy, (Conn's service center) back to inform him of the problems that I am still experiencing with the unit. He suggested at this point that I attempt to contact JVC regarding the tremendous frustration that I am have with this product. He did mention that JVC was having some problems with the earlier manufactured units like my original one, but the replacement unit that I have now has the corrected components. I am having some doubts regarding this considering the problems that I am still experiencing. I searched the web and found your web site and thought I would inquire with you. I bought this JVC product thinking it was one of the top-of-the-line units out there at the time, but it has only been problems of unreliability and frustration ever since. Can you help or provide some advise or assistance in getting this issue resolved with JVC? JVC DVD/VCR Player/Recorder Model No. DR-MV1S Original Purchase 2/3/2005 Conn's Round Rock, TX Serial No. 119X6247 Replaced by Conn's with new unit 11/11/2005 Serial No. 119X4046 Thank you, Richard Meszaros, JVC Customer Phone: 512-244-6581

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