genlemen at JVC tech service repair I bought a new jvc DIGITAL CAMPERA at the Best Buy store in jackson Tenn. on 28 march 05 did not open box until next day while on a bus trip to texas. When I proceeded to operate the unit the media card works fine, but the video picture and sound are muddles, blurred and very badly distorted. I took it to Best Buy, and they sent it to JVC for repair in April 05 But it was returned to me unpreapird about two weeks later, with a note saying they would not repair it since there was no serial # on the plate on the bottom. I never noticed the lack of a serial # and it was new when I took it out of the box. Best BUy put a serial # at random, but they would ot accept this or repair it. This is VERY STRANGE - TO SELL A NEW DIGITAL CAMERA WITHOUT A SERIAL # I will look on the box but od not think there is one there either Best Buy said they could do nothing about this, and it was the responsibility of JVC. So I am contacting you asking that JVC be contacted and straghten out this matter. Their quality control seems to have diminished. I have the paper work sales ticket, corresondence with Best Buy, reason for not fixing, etc. It is really odd that a new camera would be sold without a serial # I have tried to contact JVC by phone 1 800 252 5772 and never get a person I tried sending an e mail with the address givn on the web site but it came back saying incorrect jvc@support.com this was the one given on the phone I tried writing the email description of the probem by typing the data and clicking "submit" but it would not send without a serial # Over the years I have bouught and still use many pieces of JVC equipment. Last Xmas we bought a 32" jvc tv and it is fine. My old JVC video still works also, so I had good luck with jVC products in the apst. the camera was bought new, by me, in box, not stolen as it might seem, and sadly of course I assumed that being new, it was ok. Please see what can be done. I would ask that it be repaired or replaced And I reported this to Best Buy and it was sent to tech service for repair before the warranty ran out of course thank you Please replay quickly and act on this.

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