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Re[3]: JVC service or questions

Shawn King Posted Jan 16, 2006, in response to:Rosie Days

Hi there, I have the same camera that just started with the same problem. I have had it about 2-3 years. I haven't used it much. It worked at Christmas time. Now on January 15th I went to use it and it says the lens cap is on and has a black screen. Any news on this problem?

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    Hi Shawn King, We were given your message by Pechorin concerning the Lens Cap problem. When we asked about the same problem with our JVS Camcorder after less than 2 years use, we received two replies from others who referred us to the JVS website which has posted the information we pasted on this message below. But first we want to let you know that after contacting JVC though the telephone listed, they advised us to send our unit UPS to NJ for free repairs. We were contacted by the NJ center notifying us that in addition to the free replacement of the defective CCD Image Sensor (lens problem)they discovered a needed repair on the drum which we authorized them to repair at a cost of approx. $75. Within 2 weeks of sending in the unit we had it returned to us working like new. We are assuming that you are in USA and can call this number. Our replies had come from UK and France. *********************** Notice Regarding Camcorders JVC has received reports that in certain circumstances, a small quantity of units of the models listed below, may, while in the camera mode, show no picture, a distorted picture and/or display “LENS CAP” even though the lens cap is removed. We have identified the cause as a failure of the CCD image sensor. Until October 1, 2007, repairs of units exhibiting these problems will be made free of charge at JVC Factory Service Centers. Click thisFactory Service Center link to find your nearest location. Please call (800) 858-6442 if you need any assistance in obtaining a free repair. We apologize for any inconvenience and are appreciative of your understanding and support. Model Numbers VHS-C Camcorders GR-AX880US, GR-AX890US, GR-AXM151US, GR-SXM161US, GR-SXM250US. GR-SXM260US, GR-SXM265US, GR-SXM750US, GR-SXM755US DVC Camcorders GR-D22US, GR-D30US, GR-D31US, GR-D32US, GR-D33US, GR-D70US, GR-D71US, GR-D72US, GR-D73US, GR-D74US, GR-D90US, GR-D91US, GR-DX75US, GR-DX77US, GR-DX95US, GR-DX97US, GR-HD1US, JY-HD10US

    Comment 1, Last comment by Gabriel Alquisalet Dec 24, 2006



  


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