If you think you have the CCD problem, check the makers website (no matter which vendor you have, since they all seem to be fixing the problem now...) I went to the Canon website, found the 800- number, and found a friendly voicemail system, and a helpful call taker, who gave me a trouble ticket number. I sent in my unit the next day, after filling in PDF form from the Canon website. (Canon actually sent me a UPS Ground shipping sticker, so it would have been no cost to me, but I didn't understand that was going to happen. I take responsibility for not waiting long enough for the sticker, but I wanted to get it fixed ASAP...). I received the camera today, and wanted to summarize how well Canon did with my problem. :-) I expected them to fix the CCD at no cost (they met my expectations) I forgot a tape, and an 8 MB SD-Flash card in the camera, despite their instructions to not include accessories. (I forgot these...) (parts were returned. But I expected that, too.) They kept me informed via email, during the process, without needing to nag them. (this exceeded my expectations. I think it should work that way with most vendors, but I didn't expect it from them.) The anticipated repair time was 7 work days. It was really only 3 work days. (this exceeded my expectations) Delivery return was overnight shipping! (this exceeded my expectations) I got the tape back, outside the camera. The SD card was still in the camera. (they met my expectations) There was a new neck-strap on the camera, replacing the mildly-frayed one that had been on the camera. I can't be sure, but I think the lens cap is also new. (this exceeded my expectations) Yes, the camera works fine. I expected that! ;-) -Z-

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