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Re[3]: JVC problem: vertical colored lines

John Neilson Posted Nov 09, 2005, in response to:Kyriacos

It will be interesting to see what result you get, as the nature of the fault would suggest it's possibly a world wide problem. I will say the symptoms are generally a complete blank screen on the viewfinder and LCD, except for the statement of "lens cap on", but I suspect there has to be situations of serious visual problems without an actual blank screen. JVC will ask you to photocopy your purchase receipt and send it to them with a covering letter stating the fault, they will then send instructions where to take or send it to, along with their authorisation note for a free repair.

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    Just for the history: JVC (UK) has accepted that this problem is related with a faulty CCD sensor and ask a local distributor to take the cost (!!!) and fix it and as it's most reasonable local distributor declined since the camcorder was not sold by him. Finally, I've paid aprox 100UKP :-( and the camcorder has been fixed. Only one think is very obvious. JVC support is problematic! I have applied to JVC in UK, Middle East, Greece, Japan,...!!! but I 've got a reply only from Greece saying that I should contact JVC Europe and then I was forwarded to ME and then back to UK!!!

    Comment 1, Last comment by John Neilson Nov 26, 2005



  


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