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Re[3]: JVC error codes assistance

Martin Posted Aug 02, 2005, in response to:Doug Moir

My experience is alot like Doug Moir's, but my JVC GRD70 problem is the "lens cap" error message but when the lens cap is off - and not long out of warranty. Bought mine in Feb 2004, from a Retravision store who pushed the JVC over other brands. Now that I read all the web reports, the 'bonus' JVC carry bag and tripod 'sweetener pack' makes more sense.... One wonders if the retailers knew of impending problems that needed them to move stocks before the word got too far out? I recently phoned a couple of camera stores and was told that it was a fairly common fault. I took my GRD70 to the local Hagemeyer authorised repairer in Marrickville, Australia. I mentioned to the lady behind the counter that I heard the 'lens cap error' was pretty common, but she offered no confirmation, other than her very quick comprehension and incessant "sign here". I got the impression they'd seen this many times before and I figured that they would probably know precisely how much it cost to fix. But, I get "I dunno" and the choice; agree to a) pay us $100 now for a quote or; b) authorise us to fully fix it and agree to pay whatever it costs (some rubbery figure up to $400). Not a great choice of options. She must have sensed my displeasure. As a parting softener she mentioned to fax my receipt and maybe they could do something with the warranty. However I wonderered wether that would be more about helping themselves out than helping me out. Another Australian consumer mentioned something about an extended warranty. Perhaps this holds some promise. Anybody know anything? Hats off to Jaun Carrerra and the class action brought on JVC in the U.S. however that will not help most JVC purchasers at the front line who can't wait to get their recorder repaired, not to mention those outside the US. Instead, I'd like to know how much people have been paying for 'quotes' and 'repairs' and more about what the solutions to the problems are; so that us poor fellows can shop around and feel like we are keeping the repairers honest.

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    The 'lens cap' problem was the photo-sensitive chip inside. JVC repairer in Sydney fixed for free, no arguments, under a kind of specially 'extended warranty'. I had my reciept and warranty papers. Another gent, who it seems bought his 'from a friend' and had no reciepts etc, did not seem to fare so well. One thing though: The repairer made a strong point of saying that the tape should be ejected and reloaded each time before turning on. Presumably to break the tape away from the capstan head which i'm guessing can stick to it, perhaps causing the motor to stall and burn out. Another common fault it seems? While no one wants to have problems in the first place, JVC came good on the warranty repair.

    Comment 1, Last comment by carolyn cullen Aug 28, 2007



  


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