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Re: Canon ZR70 Video Camera problem

Abi Posted Jul 12, 2005, in response to:Abi

Here's a further update to my saga. I use an online service to get in touch with companies for complaints, compliments and questions. So, I sent a scathing letter to Canon telling them how angry I was with their company and product. About a week later I got a letter from them in the mail stating that they just discovered a "new" way to fix the problem - so new that they had just discovered it since my last e-mail (what a load of hooey the letter was). They did enclosed a shipping label and they are asking me to ship the camera to them (they're paying for it) so that they can fix the camera this "new" way, free of charge. They also stated that if the camera cannot be fixed in the "new" way, they'd call me and tell me how much the charge is. Well, I guess I'll go ahead and send it to them, but I have a feeling that $145 charge is going to creep up somewhere.

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