Having major trouble with my camcorder after first couple months of use. Poor customer service. No response from John Rasa. Am I stuck with a lemon?

The zoom is stuck on my camcorder. The cost to repair it is nearly the value of the camcorder. This was after less than six months of use. I have tried to get a resolution from JVC for months and have gotten rude service, no reponse to calls and emails and the camera keeps getting worse. I've had the "lens cap on" message, the screen goes to black and won't record at all, this in addition to the zoom issue. I've been assured that the zoom problem is not a "known issue" with your product, but I have a growing stack of complaints that would indicate otherwise. At this point, I have a camera that is completely useless. I bought it to record my child's first year, and I have about an hour of her first four months. I'm frustrated to no end with my experience with your company. Should everyone that shells out $400 for your camcorders expect to get 4 months of use, then it breaks and you either shell out more money or accept the fact that you got screwed? I believe that you should replace my camera. If your products are not inherently crappy, then you'll agree that I got a "bad" one and replace it. I would be glad to give you another chance, but not at my expense. I'm considering myself "fooled once." At the very least, will you please direct me to the best suited person in your organization to hear my case? Thank you.

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