Please go to CNET board http://reviews.cnet.com/5208-7594-0.html?forumID=59&threadID=51594&messageID=614342 I also suggest everybody report this issue to www.bbb.org. They handle the defective products from any company. When you file a report there, you need to fill in the company's address. I got it from a SONY agent on the phone. It's ''Sony Custermer Services, 12451 Gateway Blvd, Fort Myers FL 33913''.

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