The link to all the factory service centers is below. Find the one closest to you and pack your product up properly for shipment. Include your proof of purchase copy, your full name, physical address and contact phone #s. Write the problem/symptoms down that you have been experiencing. Ship the unit to JVC with a note to contact you and/or fix and return the product. I can assure you that if you are not too far out of warranty, they will fix your product up and return it a long as it is in good condition. Again, pack it properly for size and weight. IF you have your original box and packing -- use it! IF you do not, get a box large enough to allow you to wrap the unit in bubble wrap 2-3 inches thick (on all sides and corners). You should be able to put styrofoam peanuts on the bottom/top and all sides of the unit after it is wrapped. Include the info outlined above and get it to service. The longer you wait, the more difficult it can become to get full warranty consideration. Just send it in ASAP and let the JVC staff take it from there. I highly recommend shipping the product UPS for insurance and tracking purposes to verify receipt on the other end. DO NOT WAIT--GET IT TO SERVICE IF YOU ARE HAVING A PROBLEM ESPECIALLY AS CLOSE TO YOUR WARRANTY AS YOU SAY YOU ARE! :) Service Center Link is pasted below OR go to JVC.com > service and support > locate a factory service center. I believe the Woburn Mass, Houston and Aurora, Ill centers are pretty fast in turn-a-round time. http://www.jvc.com/support/support.jsp?pageID=10

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