|
|
|
Dear Stacey,
I purchased dr mh30s dvd recorder in jan of 2005. I am trying to tape home vhs movies to disks. I have no trouble putting the material on the hard drive, but when i try to high speed dub to a disk the machine keeps freezing about one minute gefore completion.The only way to shut the machine down is to pull the plug. The same thing happens in the Just dub mode.It works in the manual mode but this takes 2 hours to do. The reason i purchased the machine was to high speed these family movie copies to send to family members.
I have called the service dept. more times than i can recall. (maybe 30 or so) Every technician tells me to do something different, but nothing works.
I am told that it can not be repaired locally and that i must send it to n jersey. My local jvc repair center said it is very complicated and a very expensive repair. I am just out of thr warranty for labor.
I finally called a man who is supposedly a ceo. He said they would pay for shipping and repair and that he would get back to me in a couple of hours.
Never happened.
Any ideas?
Thanks for any help you can offer.
Have other people complained about this type of problem?
Sincerely,
Delores Childs
Reply
1 comment
The link to all the factory service centers is below. Find the one closest to you and pack your product up properly for shipment. Include your proof of purchase copy, your full name, physical address and contact phone #s. Write the problem/symptoms down that you have been experiencing. Ship the unit to JVC with a note to contact you and/or fix and return the product. I can assure you that if you are not too far out of warranty, they will fix your product up and return it a long as it is in good condition. Again, pack it properly for size and weight. IF you have your original box and packing -- use it! IF you do not, get a box large enough to allow you to wrap the unit in bubble wrap 2-3 inches thick (on all sides and corners). You should be able to put styrofoam peanuts on the bottom/top and all sides of the unit after it is wrapped. Include the info outlined above and get it to service. The longer you wait, the more difficult it can become to get full warranty consideration. Just send it in ASAP and let the JVC staff take it from there. I highly recommend shipping the product UPS for insurance and tracking purposes to verify receipt on the other end. DO NOT WAIT--GET IT TO SERVICE IF YOU ARE HAVING A PROBLEM ESPECIALLY AS CLOSE TO YOUR WARRANTY AS YOU SAY YOU ARE! :)
Service Center Link is pasted below OR go to JVC.com > service and support > locate a factory service center. I believe the Woburn Mass, Houston and Aurora, Ill centers are pretty fast in turn-a-round time.
http://www.jvc.com/support/support.jsp?pageID=10
Reply
|
