Try to call this number I have found
Panasonic - Customer Care - Support Numbers [New Window]
( Please note: These numbers are intended ... toll free), 1-800-668-8386
I am not sure if they can help but it's a starting point and is a panasonic technical support office, so your somewhat at square 2. I have the same problem and tried to call, but the offices are closed right now (close at 8pm cst). I will try them in the morning and see what I can come up with. If you have already found an anwser can you please let me know why and how to fix the problem. If not I'll find out and let you know.
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