I'm having a similar problem but with a different code : c:32:11. Did you find anyone to help you? Thanks for any advice you might have !

Cathy, I received this message about 4 months ago and tried everything and did not have the 2 weeks to send it to Connecticut for the warrenty work. So, it sat for 3 1/2 months. I pulled it out and it miracuoulsy worked. I do not know why and 15 minutes ago it started again. The carraige is jammed......

Cathy, Have you gotten a response for your error. I also have error C:32:30 I think it has moisture and I read I should remove the tape, I tried but the tape compartment won't open. Please let me know what to do. THanks. Lorena