JVC has a few places in Calif or you can send it my way if you wish...I am in Houston. Let me know. I believe either the drum/motor is not engaging the tape basket or the tape basket itself may be failing in some way. We always check the lesser repair first. Again, let me know if you wish the Calif info or the Houston info. Our backlog is about 15 business days once received in. I am not sure what the Calif facility is running on backlog. Stacy Sample, Service Coordinator JVC Service & Engineering Houston, Texas

there is something wrong with my video camera, i thought i had it on some type of setting, to where it had a red mode; but i changed the settings to where i thought it would get back to its normal mode, but it still shows up red... what do you think it could be or do you know where i could take it to get back to normal?

I have a GR-SXM920 that is out of warranty. The camcorder had a tape installed and the tape went above the drum. The camera shut down with an E02 error code. The camera would not eject the tape, nor play or record. I removed the door housing and manually released the hatch to allow the removal of the tape. Then removed both batteries for an hour. Unit still does not reset. What is error code E02 and what trouble shooting should I do next? Thanks!