Apart from a number of possible reasons for your problem it also depends on whether or not your picture package has a "video capture" facility? as you haven't mentioned if it has or what the package is. Another problem some people experience is because of incompatibility between the camcorder and the firewire board fitted in the PC, and with the only way to discount that possibility being to try and import your video into someone else's PC that also has a firewire input.

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