Gerry, unfortunately its impossible to e-mail anything to anyone when they choose to hide their e-mail address, however this is part of the full info on this defect. ----------------------------------------------------------------- The problem described is one of the symptoms of the notorious "lens cap" image sensor defect, and which would have qualified for a special JVC free repair as the model mentioned is on the list of models susceptible to developing the problem, "would have" being mentioned as the free repair offer was only valid up to the end of June 2009 after having been running for nearly three years, the qualification on receiving the repair being that the person requesting it had to be the original purchaser of the device and have proof of this fact, the "original" purchase receipt being the usual item shown although credit card receipt proof can usually also be accepted, this qualification on the repair was made to stop dealers buying up defective camcorders on the cheap, getting them repaired free, then selling then on at a profit. Of course its not completely unknown for JVC to "sometimes" carry out a goodwill repair without this, but it all depends on who deals with the request so I would contact JVC customer services on the UK phone number of 0870-330-5000 as you have nothing to lose as they might well oblige and carry out the repair, as through experience its known that JVC have still carried out this repair for quite a few people since the passing of the official expiry date although once again dependant on who answers the phone call, so I would persevere on this. (UK phone number only given with reference to EK model location)

Reply