The problem is Christopher that part of your info (phone number) only applies to the US, and it should be pointed out to anyone else who may be reading this that the free repair offer has differing procedures dependant on where (country wise) a person resides, for instance JVC Canada not being just so obliging as was experienced by people such as yourself when dealing with JVC US, with the UK (E/EK models) - Australia and New Zealand (AU /AA models) having another procedure altogether. Experience gained over the last three years of sending this info to people, has revealed that many although qualifying the requirements to receive the free service can experience great difficulty in actually obtaining the repair, that is should they reside anywhere other than the US. PS: The info I send fully explains the reason for the defect and provides a list phone numbers / web links applicable to the various countries, this being the reason it has to go to direct e-mail addresses, as its not suitable to paste onto a site such as Pechorins. PPS: It should also be pointed out that not all camcorders showing this problem are covered by a free repair, only certain models are! and I vet this fact before sending info on to anyone.