This is caused through a manufacturing defect and which a "free" repair is on offer from JVC, this being conditional to you having the original packaging or the warranty which was contained therein. As you appear to be in either Australia or NZ contact the customer services appropriate to your area, full details cannot be sent as they have to go to a "direct" e-mail address as they are lengthy and contain (for convenience) JVC contact web links / phone numbers.

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