Suspect I have replied to this query some time ago, however its caused through a manufacturing defect and which a "free" repair is on offer from JVC, this being conditional to you having the original packaging or the warranty which was contained therein. As you appear to be in either Canada or the US, contact the customer services appropriate to your area, full details cannot be sent as they have to go to a "direct" e-mail address as they are lengthy and for convenience contain various JVC web links for contacts.