Full info can only be given to a direct e-mail address for technical reasons, however in the case of your particular model it is in the range of models susceptible to developing premature image failure, with a free repair being offered by JVC, however this runs out on the 31st of June and so you should expedite contacting JVC in the country of wherever you reside. (suspect NZ or Australia) Once again I cannot pass helpful direct links etc, as you restricted you e-mail address.