I OWN A JVC MINI DV CAMCORDER, MODEL# GR-D9OU. IT HAS BEEN GIVING ME THE ERROR CODE 01, AND WILL NOT GO AWAY EVEN AFTER I HAVE FOLLOWED INSTRUCTIONS FOR TROUBLESHOOTING FROM THE OWNERS MANUAL. WHAT INFO DO I NEED TO SEND WITH MY VIDEO CAMARA WHEN I SEND IT TO CYPRESS FOR SERVICE. HOW LONG IS THE SERVICE TIME TURNAROUND. I WOULD JUST LIKE SOME MORE INFO BEFORE I SEND IT IN. THANK YOU. TIM LOPEZ QUEEN CREEK, AZ

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