Unfortunately as you have restricted your e-mail address I am unable to send you info containing a direct link to the correct page, however speed is of the essence in contacting JVC in wherever you may be located as a "free repair" offer on this problem, which has been running for nearly two and one half years, expires on the first of October. If you click on my RED link (and only on!) and provide the return e-mail address in the box provided, I will send this info on to you.