Hello, I have a JVC-GR-DVL820U camcorder and I am having trouble downloading the still pictures from the memory card to any type of computer. I have tried plugging both the USB cord in and just the memory card--neither work. Also, when I try to record, I get the message "Head Cleaning Required" and it does not record. A few days ago I also got the message "Safe Guard Mode" and it also would not record. Thanks, Mer

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