Hi! I hope you can help. My sister-in-law has a JVC model GR-DVL725u and I have tried to help her download images onto her PC (Windows XP). Still photos are no problem, but video is impossible as the computer software (neither Windows Movie Maker nor a second party software) does not recognize that a camera is attached to the PC. This is despite the firewire card functioning properly for download of still photos. Call to JVC not helpful and email not returned. Any suggestions? Thank you very much. Sincerely, Bob Rosenbaum

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