I am at a loss of words to explain what has happened to your company. On 1/24/07 I purchased a MX-KC45 compact disk unit from Circut City here in Sacramento, Caif. The Disk Changer began to malfunction almost immediately and on 3/3/07 I took the machine to your Factory Authorized Dealer here in Sacramento who decided they could not fix the machine. They sent the unit to Cyprus, Ca. where it has been since 4/13/9. The serial no. of the product is 141V2942. Video Tech tracking no. is 123089X00355457719. I paid $ 172.00 for an apparently defective machine. I have since purchasrd another product from Circuit City and am pleased with it. I am not pleased with JVC in Cyprus for not following through with customer complaints. They have repeatedly made promises to fix their machine and on successive dates have failed to give me progress reports. I am working with Video Tech here in Sacramento to solve this problem. Their representative is Michelle at (916) 481-2936. I don't want the machine. I just want my $172.00 back from Circuit City (916) 920-4416.

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