Gary, or anyone else reading this, its essential in getting any reply that the camcorder model number is given, this is because the same problem can occur in models that do not qualify for the free repair and so eliminates the possibility of me sending anyone misleading info. Also a DIRECT e-mail address is required, as the preset-up info CANNOT be pasted into a reply box such as provided for people who choose to restrict their e-mail address. Click on my RED link and give your e-mail address there, as its NOT public that way and only used for info return.

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