"FULL" info sent via "DIRECT e-mail which details the cause of the problem and the procedure used to obtain that "QUALIFIED" free repair on this manufacturing defect. NOTE! Anyone else that may be reading this and intending to request similar advice please observe that your camcorder model number "MUST" be given as the info does not apply to every model that has this problem, also the information is "ONLY" sent to a "DIRECT" e-mail address, this being done by clicking on my link and entering your e-mail address in the box provided.