Hi Julio: If the camera is still in warranty Sony should be fixing it for free. Why has it taken 4 calls....? Was your camera "in warranty" when you started calling them? Alas, if they are asking you to send them the $110.00 it sounds like it is out of warranty..? If you indeed have the white/blank LCD problem, save your money and try this first: 1. Hold camera firmly in left hand 2. Smartly rap front of camera with knuckles of right hand on the "Cyber-shot" logo. Let us know how you fare.....I'll copy this to your e-mail as well. Regards, Bob The Allens of Allentown, PA