hia not sure about your problem with the philips recorder but i have a philips and they have a first class help line heres the number for you to try 09709009070 if you ask they will even ring you back but there help is good

This is a very common error with DVD recorders (all makes), but it usually only starts to occur when the unit is over a year old (just after the warranty runs out). It is usually caused by a dirty DVD lens (dust particals/grease etc) but I wouldn't expect it on a brand new unit. Anyway, if it is under warranty, get it replaced - but otherwise try my solution (from someone in the trade): If a DVD Lens cleaner (with brushes) fails to fix the problem, then it could be that you have grease particles on the lens. Do the following: Note. If unit is still under warranty, you may nullify this by opening unit up You will need: Screwdrivers as necessary Cotton Bud sticks (also known as Q-tips) Isoproponal/Isopropyl Alcohol (small bottle comes with some CD/DVD cleaners) Compressed Air cannister/aerosol 1. After disconnecting unit, leave standing for 15 minutes 2. Unscrew lid and remove 3. Carefully remove DVD lens cover 4. Blast whole area with compressed air to remove dust 5. Dip one end of cotton bud in Isoproponal, and very carefully wipe DVD lens (just one wipe should do.) 6. Now wipe lens with dry end of cotton bud, and leave a few seconds to dry 7. Carefully replace DVD lens cover (watch out for ribbon cables) 8. Replace Lid 9. Reconnect, switch on and test After I'd tried every other way possible, this method finally worked for me!