Video tape will not eject

Found you at Pechorin's web site. Dear Tech: I own a JVC mini camcorder model: GR-D90U and my problem is the following message: E04 Unit in safeguard mode, eject and reinsert tape. The problem is the tape will not come out when I open the cover. Can you help. I am running out of options. Most Cordially, Waleska

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