MISSED VIDEO TAPING GRANNY'S 88TH BIRTHDAY CELEBRATION, CAMERA WONT TAPE ANYTHING, PLEASE HELP, THANKS

SCREEN STAYS BALCK AND IT SAYS THE LENS CAP IS STILL ON, HOWEVER, THE LENS CAP IS ALREADY OFF. I CALLED THE NUMBER (800-858-6442) AS INSTRUCTED BY THIS SITE. I CONTINUE TO GET RECORDING STATING "CALL BACK AT A LATER TIME, DUE TO TECHINICAL DIFFICULITIES". AFTER READING OTHER MESSAGES FROM THIS SITE, OTHERS ARE EXPERIENCING THE SAME PROBLEM, SAME MODEL (JVC DVC MODEL GR-D32). PLEASE HELP.

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