The tape jammed up is causing the error. The door will not open and allow eject of the tape if the tape is jammed up inside. You have a repair issue. Call (800) 252-5722. Depending on if you have warranty still...you may want to way the pro's and con's of repair. Minimum repair (labor/tax/shipping) is around $100/$120 to start. VHS models are very inexpensive at the store. Eval fee is due when you ship it to JVC. Eval fee is $50+tax/shipping and applied to repair. Be prepared to send that in if you get it repaired...it is not refundable.