gosh I really was getting so angry at thos F498 thing and althoguh I don't have an answer I have found numerous times that if you leave it for a while as in days or weeks then it just works again coming up with the easysetup. when it does happen I don't know if it helps but i press all the buttons on the remote and the DVD player itself so that could be the answer. Finally I turn it on and off lots and lots of times and it does come on eventually. If worst comes to worse then you can't watch a movie for a while but i promise my DVD player is yonks old and the F498 has happened many a time and its working now!!