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LENS CAP ERROR

Biswajit Dutta Baruah Posted May 16, 2006

What is the lens cap error all about and how do I go about rectifying it??

I recieved a JVC camcorder as a gift about a year back form my brother inlaw. It worked fine initially. And I even shot a few videos with it. Suddenly about two days back when I opened it up it wouldn't work. A black screen would display on the LCD with the flashing message: LENS CAP ERROR. I thought maybe the battery is worn out. So I charged it up. But still the same message. So I searched down the net until I came across this site. I found out that this error message was common with many models of JVC camcorders and that the company was repairing it free of charge. Problems that are specific to me: 1. The camera was bought by my BIL in the US and I stay in India. So which repair centre do I contact. Can I have it repaired locally in India free of cost or do I have to send it to the US centre only?? 2. The warranty period is over so can I still have it repaired free of cost since it is a manufacturing defect? 3. Does my BIL have to be involved as it was he who bought the camera and not me? I don't want to trouble him if it is not possible.

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    Re: LENS CAP ERROR

     Kelly Posted Oct 22, 2006

    Call JVC 800-252-5722, currently option 7 then 2 at this point follow the prompts for your camcorder model. There is a manufacturers defect on several models that they will fix for free. They do ask for the model and serial number. The lens cap is one of them. You only have to pay to ship to them, they will fix in 1-2 days and send back out immediately. You need to call first so they have a record of the return.

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