I have had this problem many times! Then I solve it until I haven't used the camera in a long time....and I start all over again, including tonight. But I have finally learned! Although I have never tried an IEEE fire card...only the wire. This is what I have learned. Pitch any USB cable or software that came with the camera. It only seems to work with USB anyway. Pitch Pinnacle....movie maker is simpler anyway although not as neat as Studio. With everything off, connect the IEEE fire wire to the camera and the computer. Turn camera on to play position. Boot up. Instead of finding GR-D72 it will say DVD compliant device or some such wording. Then A screen will pop up and ask if you want to start with Windows Movie Maker. Click on Movie Maker and start capture. Preview screen automatically starts when the capture begins. This worked for me with my previous computer using Windows 98 as well.

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