hi... i had the same problem with losing the lead ibut i found it eventually but when it was lost i called the support number and i gave them my debt card number 2 send me a new one in 5 days. i foudn it the nxt day an lucky cancelled it. call them there nice people they care about there product coz nothing normally goes rong with them when 1st purcased its just the firmware they say you can get which you can it just can play up on ur qbe. go 2 there website and go 2 support and call them.