I spoke with a customer service rep and she told me to send this to: JVC Service and Engineering 705 Enterprise Street Aurora, IL 60504 for problem resolution. The problem with the camera is that when ever I turn it on the LCD screen I get a black screen with the hand in the lower left and the two indicators blinking in the center. It also gives the Lens cap error till i put the cap on and remove it a couple of times. I have only recorded two tapes with this unit. It has been like this for 9 months and I have not had time to get it fixed. I informed her that i am an employee of Best Buy and could send it through our service center but she convinced me by stating that the camera would be repaired at no charge. I just received an estimate for the repair for $235. My employee cost on this unit is not much more than this repair. I also notice on the web this is a current issue with several camera from this memo. Can you resolve this issue? I am a long time user of JVC products. All TV's and several other components are JVC. I was looking forward to your release of the 70" HD-ILA TV's. Notice Regarding Camcorders JVC has received reports that in certain circumstances, a small quantity of units of the models listed below, may, while in the camera mode, show no picture, a distorted picture and/or display “LENS CAP” even though the lens cap is removed. We have identified the cause as a failure of the CCD image sensor. Until October 1, 2007, repairs of units exhibiting these problems will be made free of charge at JVC Factory Service Centers. Click thisFactory Service Center link to find your nearest location. Please call (800) 858-6442 if you need any assistance in obtaining a free repair. We apologize for any inconvenience and are appreciative of your understanding and support. Model Numbers VHS-C Camcorders GR-AX880US, GR-AX890US, GR-AXM151US, GR-SXM161US, GR-SXM250US. GR-SXM260US, GR-SXM265US, GR-SXM750US, GR-SXM755US DVC Camcorders GR-D22US, GR-D30US, GR-D31US, GR-D32US, GR-D33US, GR-D70US, GR-D71US, GR-D72US, GR-D73US, GR-D74US, GR-D90US, GR-D91US, GR-DX75US, GR-DX77US, GR-DX95US, GR-DX97US, GR-HD1US, JY-HD10US VHS-C and Digital Camcorder CCD Program Factory Service Centers

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