Hi I've also got the error code E02. I checked the instructions and it says absolutely NOT to remove the casette. It would damage the tape. Remove electric sources (battery etc.) and wait a few minutes. After the code had disapeared you can use your camera again. If you didn't solve the problem after 2 or 3 times ask your JVC dealer. We couldn't solve the problem and we went to our dealer yesterday. They wanted to send it back to the fabric, but that was very expensive. We hope there is another solution. Greetz Deborah.