An "old" VCR with a small problem

Howdy! I recently came across a JVC VCR # HR-DX20EA (1992 model modified to Australian standard [AS 1417.1] which has since changed) and the simple problem it has is "channel cancel". Once you select a channel to skip, on the remote you press CANCEL and the : comes on, however, with same function, : won't disappear; ie; channel cannot be recovered/stored, and other chans you might want to store cannot be. The question is where can i get a service manual from? (besides local places) All I want to do is correct this little problem, as the machine isn't mine, otherwise it's one of many great JVC products of that era. Any sensible suggestions on the above would be greatly appreciated. thanku :o)

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