I've got the GR-DVL355 and had the same problem as everyone is writing about and I've just fixed it..... All you need is some Mr Muscle Window & glass cleaner and 2 cotton buds. Firstly take off the battery and unplug and mains adapters. Secondly using the glass cleaner and a cotton bud clean the pinch roller - this is the black rubber roller next to the white guide. You need to press quite hard and expect to get a dirty cotton bud once done. Lastly using a different bud clean the head by holding the bud against it and spinning it. Do this twice and hey presto....well it worked for me.

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