Help. cannot open tape dirve.

I recently baought a jvc gr-dv500u off of ebay. It was a display model at a electonics store. So it had never been owned but used as a display. The auction stated the camera was broken. So i bougt it in hopes of getting it repaired. The problem is when ever you turn it on it display this message, E04 eject and reinsert tepe unit in safeguard mode. Ans the problem is when ever i try to even load up at tape, the main door opens but the tape "caddy" does not pop up or open for me to put the tape in. My geuss is some one when it was on display pulled or pushed the caddy in or out and jamed it up. I can pull it up manualy but it cant open it. Also it makes a noice like a motor is trying to open it but its not working. Please help. Also do yoo do repairs if i was to ship the item in? Im a little to far to drive out there. Thanks

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